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Wholesale shipping policy

 

Order processing and shipment timeframe:

All orders placed with The Doctors Brand LLC are guaranteed to be processed within 5 business days from the date of receipt of the approved invoice and purchase agreement. The shipment of products will be dispatched from our company warehouse no later than 10 business days after the invoice and purchase agreement have been approved.

Guaranteed reorder delivery timeframe: 

For reorders, we guarantee delivery within 14 days from the date of purchase agreement execution. We strive to ensure a timely and efficient delivery process for all our valuedwholesale customers.

Customer responsibilities in timely processing:

It is important to note that any delays caused by the customer in processing the invoice and purchase agreement may impact the agreed-upon delivery date of the products. We encourage customers to promptly fulfill their responsibilities to avoid any unforeseen shipping delays.

Inventory delays notification:

In the event of inventory delays due to restocking or inventory manufacturing issues, MDbio will notify the customer prior to the execution of the purchase agreement. We will provide a written confirmation of the new delivery date to keep our customers informed and minimize anypotential disruptions.

Shipping method and costs:

Shipments will be sent through FedEx business accounts to ensure reliable and timely delivery. The incurred shipping costs will be clearly outlined and itemized on the invoice for transparency and accurate record-keeping. The Doctors Brand LLC can also provide competitive pricing for other carriers that are approved with our fulfillment center. Large pallet orders will be discussed with the customer.

Rush deliveries: 

For any urgent or rush delivery requirements, customers are encouraged to discuss these needs with our sales or customer service representatives before the purchase agreement is executed. While we will make best efforts to accommodate rush deliveries, please be aware that unforeseen circumstances might impact the exact delivery time.

     

    MDbio - The Doctors Brand™ is committed to providing excellent customer service and efficient shipping processes. We value your business and strive to deliver the highest quality supplements in a timely manner. Should you have any questions or concerns regarding the shipping terms or delivery process, please don't hesitate to contact our dedicated customer support team. Thank you for choosing MDbio - The Doctors Brand as your trustedwholesale supplier.